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Solving Problems

Troubleshooting

Cannot Open the Program

Cannot Select an Object

The object you cannot select may be locked. Find the object in the Project Tree to verify this.

Performance Issues

The 3D view may respond to your actions with a delay because of the limited computer performance. The performance problems usually don't affect the 2D Plan view.

To speed up rendering in the 3D view, adjust the 3D Settings in the Preferences dialog. This involves finding a compromise between the performance and the quality of the 3D picture. To do this:

Note that you can edit your project at lower quality and then set up high quality to export pictures or videos.

While you are editing your project, keep in mind the following:

Avoid using too detailed 3D models. The Type and Representation dialog lets you decrease the object's level of detail.

Since all programs running at the same time may share the computer resources, make sure that you have closed programs you don't use. A more radical measure is to reboot your computer and start only Live Home 3D and as few programs as possible. This will let Live Home 3D use maximum available computer resources.

Red Circles on the Floor Plan

Every red circle on the floor plan indicates a place where wall segments are joined incorrectly. A bad joint may cause problems with creating automatic floors and ceilings, displaying the affected walls in the 3D view, etc.

Bad wall connection

To fix the problem, you should move a segment aside and then return it back to its place. If this doesn't help, delete the affected segments and add them again.

Printing Problems

The printer does not print:

If your printed text or images have low quality (light stripes or gaps on the printout, or the printout fades out, or you see wrong colors), check the ink or toner level.

If the printout is blurry, or ink dries out for a long time:

To understand the cause of the problem, make a test printout from other software. If the problem persists, it's more likely that the problem is related to the hardware.

For more detailed guidance, refer to your printer User's Manual.

Other Problems

If you cannot find a solution to your problem above, contact the BeLight Software support.

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