Solving Problems

Troubleshooting

Cannot Create a Project on the Local Storage

The plus button at the top of the Project Gallery may be disabled making it impossible to create a new project. This can take place because the app doesn't have sufficient permissions to store documents on the device.

Plus button is locked in the Project Gallery

If you have the Live Home 3D folder, go inside it. This should unlock the plus button.

If you have opened the app for the first time, the folder mentioned above may not exist. In this case, proceed to the following subsections.

Possible Cause

iOS lets you select a storage that an app can use to store user's files. Check the app's settings in the iOS Settings. There can be iCloud Drive selected while you are trying to save on the device.

Live Home 3D section in the Settings of iOS

Tap on Document Storage to access the available options.

List of storage options in Live Home 3D settings

Possible solutions

Cannot Select an Object

The object you cannot select may be locked. Find the object in the Project Tree to verify this.

Performance Issues

The 3D view may respond to your actions with a delay because of the limited performance of your device. The performance problems usually don't affect the 2D Plan view.

To speed up rendering in the 3D view, adjust settings in the 3D section of program Settings. This involves finding a compromise between the performance and the quality of the 3D picture. To do this:

Note that you can edit your project at lower quality and then set up high quality to export pictures or videos.

While you are editing your project, keep in mind the following:

Avoid using too detailed 3D models. The Type and Representation dialog lets you decrease the object's level of detail.

Red Circles on the Floor Plan

Every red circle on the floor plan indicates a place where wall segments are joined incorrectly. A bad joint may cause problems with creating automatic floors and ceilings, displaying the affected walls in the 3D view, etc.

Bad wall connection

To fix the problem, you should move a segment aside and then return it back to its place. If this doesn't help, delete the affected segments and add them again.

The AR Session Failed

The "The AR Session Failed" message may pop up when you are trying to view your project in AR. This can happen if the app is used in the Split mode, sharing the screen with another app.

AR cannot work in the Split mode. Make Live Home 3D take the whole screen and try to view your project in AR again.

Other Problems

If you cannot find a solution to your problem above, contact the BeLight Software support.