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Solving Problems

Troubleshooting

Cannot Create a Project on the Local Storage

The plus button at the top of the Project Gallery may be disabled making it impossible to create a new project. This can take place because the app doesn't have sufficient permissions to store documents on the device.

Plus button is locked in the Project Gallery

If you have the Live Home 3D folder, go inside it. This should unlock the plus button.

If you have opened the app for the first time, the folder mentioned above may not exist. In this case, proceed to the following subsections.

Possible Cause

iOS lets you select a storage that an app can use to store user's files. Check the app's settings in the iOS Settings. There can be iCloud Drive selected while you are trying to save on the device.

Live Home 3D section in the Settings of iOS

Tap on Document Storage to access the available options.

List of storage options in Live Home 3D settings

Possible solutions

Cannot Select an Object

The object you cannot select may be locked. Find the object in the Project Tree to verify this.

Performance Issues

The 3D view may respond to your actions with a delay because of the limited performance of your device. The performance problems usually don't affect the 2D Plan view.

To speed up rendering in the 3D view, adjust settings in the 3D section of program Settings. This involves finding a compromise between the performance and the quality of the 3D picture. To do this:

Note that you can edit your project at lower quality and then set up high quality to export pictures or videos.

While you are editing your project, keep in mind the following:

Avoid using too detailed 3D models. The Type and Representation dialog lets you decrease the object's level of detail.

Red Circles on the Floor Plan

Red circles indicate that walls didn't connect to each other properly in the point where a corner should appear. As a rule, errors of this type are caused by small pieces of wall added unintentionally. Sometimes this can happen when a wall adjoins another wall at a very sharp angle.

Bad wall connection

To fix such an error, you should find out how many walls are present near the red circle. The problem may be caused by a very small wall that overlays another wall and hence is not visible very well. Select all walls around the red circle using the selection frame. This will highlight contours of the walls and may make an invisible wall visible. In the image below, a small wall, added by mistake, appears to be present over the corner.

Several walls are selected revealing one added by mistake.

An alternative way is to select walls one after another in the Project Tree and see if the currently selected wall is located near the red circle.

Errorneous wall is selected.

All unintended walls, as one selected in the image above, should be deleted. If the circle circle remains, then you need to check the rest of the walls near the red circle. Select one and delete it. If the red circle is still there, call Undo and do the same with another wall until the problem is fixed.

The AR Session Failed

The "The AR Session Failed" message may pop up when you are trying to view your project in AR. This can happen if the app is used in the Split mode, sharing the screen with another app.

AR cannot work in the Split mode. Make Live Home 3D take the whole screen and try to view your project in AR again.

Other Problems

If you cannot find a solution to your problem above, contact the BeLight Software support.